TERMS AND CONDITIONS :
RETURN POLICY:
If you are not satisfied with our products and services, you could easily return it to us within 30-days of delivery of the product for 100% refund or exchange on the total invoice value.
TERMS FOR RETURN :
· We provide 30 days return policy.
· Product must be in perfect condition and with original certificate.
· Without certificate product will not be accepted for exchange or refund.
· If any mark of wear or damage or change in originality of the product is found, it will not be accepted by us.
· If customer purchased product during discount or with coupon/promo code, Customer will only be refunded with the discounted price as per the invoice.
· Its only 30 days return policy, after 30 days refund request will not be accepted. Only Product exchange request will be considered.
· For all money back transactions, Value added tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
· CaratPlus reserves the rights to modify the refund/exchange amount of product based on the quality checking.
· Customer will have to pay difference of new product and old product before dispatch.
Caratplus.co.in reserves the rights to modify the refund/exchange amount of product based on the quality checking.
EXCHANGE POLICY
If the customer wishes to exchange any Jewellery that is purchased from www.our_company.co.innthey can do so, by returning the same to www.our_company.co.in
If exchanged within 30 days of purchase:
100%nexchange of invoice value can be availed by the customer, if the product is exchanged within 30 days of purchase.
If exchanged after 30 days of purchase:
Product Type | Exchange Value |
Gold Jewellery | 90% of Current product value |
Diamond Jewellery | 90% of Current product value |
Era or Uncut Jewellery | 90% of Current product value |
Precious stone Jewellery (Ruby, Emerald, Sapphire) | 90% of Current product value &n 75% invoice value of precious stone |
Solitaire Diamond only | 90% of Current market value of Solitaire Diamond |
Solitaire diamond studded jewellery | 90% of Current product value |
Platinum Jewellery | 90% of Current product value |
Gold Coins | 99% of Current product value |
Making Charge, Other stones and taxes | No exchange value |
All products will undergo quality checks before the exchange is initiated. Carat Plus reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.
RESIZING & REPAIRS POLICY :
In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible
If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer
If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
In case of a refund, the payment of the balance refund amount shall be made within next 7 working days of dispatch of the resized product.
If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to Casen basis.
Shipping charges under Repairs & Resizing policy shall be borne by the customer.
This feature is not available for International Orders (Orders that will be shipped abroad from India)
INSURANCE:
Only transit insurance shall be provided by Carat Plus and it shall be valid only until the time of delivery.